7 Questions to Understand Your Customer Better |
Customer service questionnaires can help your clients better understand their requirements. Your clients can benefit by: * Focusing on immediate project requirements
* Increased awareness of budgeted time and finances
* Better understanding of project goals
* Setting priorities of essential project features
* Planning for project post-implementation phase On the other hand, you as a service provider will have a clearer understanding of what your clients want. This will help you to suggest your clients the exact services they need.Here is a sample questionnaire that we have developed. We found that it is helpful to customers and can even improve your closing rate of sales by 20%. 1. Website objective:
(please describe in one sentence) 2. Among the following features, please rate 1-5 which ones you would want for your site. (must have=5)
(good to have=4)
(not sure=3)
(maybe later=2)
(never want=1) Content management system
Discussion board, forums
E-Commerce, shopping cart, catalog
Web logs, blogs
News management
Banner rotation, ad management
Calendar, events, planning
Link management, exchange, directory
Auction system
Chat
Mailing list, newsletter
Guestbooks
Image galleries
Polls, survey
Others 3. Who will manage content for your site? Me and my staff only
Site visitors (comments/postings)
Both me/staff and visitors 4. How much are you willing to spend per month for server hosting? Less than $30/month
$30-$100/month
More than $100/month 5. How many hours are you or your staff willing to spend learning to manage your site
(how to add pages in the new system, how to moderate users, essential HTML tags, etc)? ___ hours total 6. How man hours per week are you/staff willing to spend for site management
(adding content, updating site, managing users, etc)? ___ hours/week 7. When do you expect to launch your new site? __/__/____(mm/dd/yy) Sanjib Ahmad, Freelance Writer and Product Consultant for Business.Marc8.com - Top 10 Business Best Sellers. You are free to use this article in its entirety as long as you leave all links in place, do not modify the content, and include the resource box listed above.
PHP Redirect
A PHP Redirect automatically transfers a web user from one URL to another. For example, typing foo.
Achieving Differentiation With Your Website
Internet Marketing is not a miracle marketing strategy ? competition still exists and you need to have a unique approach with regards to:Web Design
Just as in the ?real world?, where your brand needs to have a unique look and feel about it, so does your website. You won?t have much luck finding a web design template that is consistent with your corporate identity.
Art, Artists and the Web: Part 4--What to Do After a Website is Designed
What to do if you are an artist after you finish your website.Unfortunately, just because you?ve created a website, does
not mean that anyone will visit it.
Art, Artists and the Web: Part 3--What to Put on an Artist?s Website
What to put your the website if you are an artist.1) The art workTry and think like a gallery hanging a show.
Art, Artists, and the Web:Part: 2--First Steps in Building an Artist?s Website
What you should do and know if you are an artist and you
have decided to have a website.1) Look at "Web Sites That Suck.
Improve Conversion Rates ? Load Times
Your site is getting traffic, but conversion rates are horrible. Everything seems to be working, so what?s wrong? Your site may simply be to slow.
Improve Conversion Rates ? Effective Content
Your site is fast and getting traffic, but conversion rates are disappointing. You may have problems with the tone of your contentDo You Believe?You must have passion for the product or service you are providing.
Make Your Communication Come Alive
Design and layout can make your communication come alive and your
message immediately apparent. Now, with so much technology at hand, design becomes much easier, but you must develop the ability to plan and visualize what you want to convey.
The Dos and Donts of Launching a Small Business Website
Launching a new small business website is often a long and painstaking process. And for most small businesses, the endeavor rarely ends in success.
Website Success is Key
The popular search engine Google indexes over 8 billion websites. Is one of them yours, or is your website just floating around in cyberspace and you?re hoping your customers will just find you? Is your website a benefit to your organization or company? Is it just an expensive showpiece or is it of true value?These are some of the many questions that can be asked when launching a new website.
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