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Webmaster Resource Directory | Contact Us | Submit Your Site |
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Customer Support Software provides an easy, organized way to supply support documentation, FAQ's and manage customer support tickets through one support software. There are customer support services that are hosted and also customer support hosted services that do not require any installation or hosting. Many customer support tools also include live chat tools to talk to your customers online.
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How to Get Your Website In Front of Thousands of Customers At No Cost To You! Dan Kennedy once said that if you can?t make money without money? then? you won?t make money with money either.Those words swirled in my brain over and over. What Your Customers Say About YOUR Site! Part 1 The following is a list of patterns that many visitors follow, and you can use these suggestions to better your site.1. Is Your Web Site Talking to Your Customer? A while ago one of my clients approached me and mentioned that they were experiencing a serious problem with customer registrations (obtaining customer names and e-mail addresses), on their web site. They still had a lot of traffic, but were finding that the ratio between traffic and registrations had been dropping steadily. 7 Questions to Understand Your Customer Better Customer service questionnaires can help your clients better understand their requirements. Your clients can benefit by:* Focusing on immediate project requirements * Increased awareness of budgeted time and finances * Better understanding of project goals * Setting priorities of essential project features * Planning for project post-implementation phaseOn the other hand, you as a service provider will have a clearer understanding of what your clients want. Abandonment - Why Visitors Don?t Turn Into Customers Every good Internet business understands the value of conversions versus hits received. Far too often, businesses become fixated on the hits they are receiving instead of monitoring their hit to sale conversion rate. Search Engines and Customers Want Focused Web Site Content How do you decide on the content, products and or services you will promote on your Web site.Or should I go back one step further and ask why did you decide to create a website in the first place. Wheres Your Focus, Money or Customer? Is your website Really useful?I had a 'rep' in yesterday who was telling me he had a website, not realising I'm a man of many talents he was telling me about all the new companies he was working with and the great products he could offer and reminded me to go to his website.When he'd finished, I asked him:-"what is the purpose of your website?" a question which he couldn't answer. How To Get Your Customers To Trust Your Website Research reveals three important facts:1) The Internet is one of the most important sources of information.2) The trustworthiness of the Internet is declining. Let Your Customers Redesign Your Website! When you purchase a new item from a Yahoo! Store, you are asked if you'd like to provide feedback on the transaction. About two weeks after the initial purchase, an email from Yahoo! Stores shows up, asking you to provide feedback for the vendor. Design Your Site For Your Customers The most important person that you need to please when you design your site is your potential customer. I can not stress that enough. |
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